Audra Bridges posted a video of the encounter to Facebook, said the United staff were looking for one volunteer to give up a seat before the flight boarded. Passengers were offered $400 and a hotel stay.
After the flight boarded, staff announced that they needed four people to volunteer to give up seats so that United employees who needed to be in Louisville Monday could take them. The amount was increased to $800, she said, and passengers were told the plane wouldn’t leave until four people volunteered.
When nobody offered, staff announced a computer would select four people. One couple cooperated and left. The third passenger selected was the man in the video.
Source: The Huffington Post
United's CEO released another statement on Twitter apologizing for having to “re-accommodate these customers.”
United CEO response to United Express Flight 3411. pic.twitter.com/rF5gNIvVd0— United (@united) April 10, 2017
In response to the videos, some are vowing to never do business with the airline again.
I would not want to be @united Airlines right now.— Ari Fleischer (@AriFleischer) April 10, 2017