ChatGPT has rapidly become a popular tool among Americans, but how much do people actually trust it? New research from Express Legal Funding sheds light on how individuals use this generative AI and their perceptions of its safety.
ChatGPT is known for its ability to answer questions, generate content, and summarize information. So, what are Americans using it for the most? According to the study:
- 60% of U.S. adults have used ChatGPT for advice or information.
- 70% of users found the advice helpful.
- The AI tool is most trusted for career advice, educational support, and product recommendations.
- 34% of users trust ChatGPT more than a human expert in at least one area.
However, trust in ChatGPT diminishes when it comes to legal and medical advice. Despite its growing popularity, only 11.1% believe ChatGPT will improve their personal finance situation.
Interestingly, younger adults (ages 18 to 29) exhibit more trust in ChatGPT compared to older generations. Conversely, older Americans and high-income earners are the most skeptical about the tool's reliability.
When asked whether ChatGPT will do more harm or good to humanity, only 14.1% strongly agree it will benefit humanity.
"Most people are open to using ChatGPT for advice—and over a third even say they trust it more than a human expert,” explains lead researcher Aaron Winston. “But when it comes to high-stakes decisions involving legal, financial, or medical matters, most still prefer real-world professionals. It's a sign that while AI is gaining ground quickly, trust is still tied to context."
Source: Express Legal Funding
Scott's Thoughts:
- Well, there’s a big difference between trusting ChatGPT to help you choose a vacuum and trusting it for advice about your health!
- I use Bing Chat AI. I like it. In fact, it helped me write the above article.
- AI is cool, but I still don't completely trust it.